Make an LPA Service Runbook
Description
A service for members of the public to make a Lasting Power of Attorney. Users fill out online forms, pay a fee and can download the completed forms as a PDF which they can then sign and post to the Office of the Public Guardian to be registered.
When the user creates an LPA in Make an LPA, details of the LPA are only stored in the Make an LPA Postgres database. These details are not entered into Sirius until the printed form is received by OPG and the LPA is entered into Sirius by a caseworker.
Impact of an outage
Users will not be able to create, access or download their LPA documents. Users will need to download the blank forms from GOV.UK, complete them by hand and post them to the Office of the Public Guardian if this service is down for a prolonged period of time.
Incident contact details
Slack: #opg-lpa
email: opg-lpa-live@digital.justice.gov.uk
URLs
Service URLs:
https://www.lastingpowerofattorney.service.gov.uk/
https://admin.lpa.opg.service.justice.gov.uk/
Other URLs
| Name | Address |
|---|---|
| Healthcheck ELB | https://www.lastingpowerofattorney.service.gov.uk/ping/elb |
| Healthcheck Availability | https://www.lastingpowerofattorney.service.gov.uk/ping/ |
| Healthcheck Pingdom | https://www.lastingpowerofattorney.service.gov.uk/ping/pingdom |
| Healthcheck Json | https://www.lastingpowerofattorney.service.gov.uk/ping/json |
| GitHub Repository | https://github.com/ministryofjustice/opg-lpa |
Hosting environment
- AWS - We can log an emergency call with aws support and will get an immediate call back.
Service team contact
opg-lpa-live@digital.justice.gov.uk
Other Information
Releases
We operate a CI/CD model, all commits to main are automatically deployed to production through Github Actions workflows.
Automatic alerts
| Alert | Source | Application | Description |
|---|---|---|---|
| 5xx errors in app | Cloudwatch | Front | Alerts on when we have a status code of 5xx appear in the application logs |
| 5xx from ALB | Cloudwatch | Front | Alerts where the application load balancer receives a 5XX response |
Consumers of this service
N/A
Services consumed by this
Restrictions on access
public front: no restrictions for production, other environments are restricted to VPN, DOM1 and OPG Wifi admin front: restricted to users on VPN, DOM1, OPG Wifi on all environments
How to resolve specific issues
Specific re-occurring issues will be fixed as bug fixes. However in the event that we are alerted to an issue, then we should first check the cloudwatch logs for our production log group thoroughly to identify the extent of the issue.
In the event that the issue is service affecting then we should follow the Incident process which can be found in this document.
As part of this process we may identify that we need to roll back to a previous version of the application in which case, use the redeploying services procedures in this folder.
Environments
See POAS deployment environments for list of environments and their relationship to other services.