Use a Lasting Power of Attorney (UAL) Service Runbook
Description
UAL is a service for attorneys or donors (collectively known as actors) to allow 3rd party people and organisations to view a summary of an LPA online. The actors can also view the LPA summary themselves.
If an LPA has instructions and preferences, these are also available to view online. The opg-data-lpa-instructions-preferences service is responsible for storing and retrieving these.
There are two user-facing components to the service:
- View - this is the public facing part of the service where 3rd parties can view the LPA summary online
- Use - this is the part of the service where actors can view the LPA summary online and share it with 3rd parties. This is also sometimes known as the “actor” component.
Impact of an outage
3rd parties will not be able to view the LPA summary online. Actors will not be able to view the LPA summary online or share it with 3rd parties. 3rd parties will need to be sent a paper copy of the LPA summary by the actor.
Incident contact details
Slack: #opg-lpa
email: opg-lpa-live@digital.justice.gov.uk
URLs
Service URLs:
https://use-lasting-power-of-attorney.service.gov.uk https://view-lasting-power-of-attorney.service.gov.uk/
https://admin.lastingpowerofattorney.opg.service.justice.gov.uk/
Other URLs
| Name | Address |
|---|---|
| GitHub Repository | https://github.com/ministryofjustice/opg-use-an-lpa |
Hosting environment
- AWS - We can log an emergency call with aws support and will get an immediate call back.
Service team contact
opgteam+use-an-lpa-prod@digital.justice.gov.uk
Other Information
Releases
We operate a CI/CD model, all commits to main are automatically deployed to production through Github Actions workflows.
Automatic alerts
| Alert | Source | Application | Description |
|---|---|---|---|
| 5xx errors in app | Cloudwatch | Front | Alerts on when we have a status code of 5xx appear in the application logs |
| 5xx from ALB | Cloudwatch | Front | Alerts where the application load balancer receives a 5XX response |
Consumers of this service
N/A
Services consumed by this
Restrictions on access
public front: no restrictions for production, other environments are restricted to VPN, DOM1 and OPG Wifi admin front: restricted to users on VPN, DOM1, OPG Wifi on all environments
How to resolve specific issues
Specific re-occurring issues will be fixed as bug fixes. However in the event that we are alerted to an issue, then we should first check the cloudwatch logs for our production log group thoroughly to identify the extent of the issue.
In the event that the issue is service affecting then we should follow the Incident process which can be found in this document.
As part of this process we may identify that we need to roll back to a previous version of the application in which case, use the redeploying services procedures in this folder.
Environments
See POAS deployment environments for list of environments and their relationship to other services.